Direct message the job poster from Plexus Resource Solutions
Plexus has an opportunity with a great new client of ours! A crypto brokerage based in Switzerland offering secure crypto trading and a non-custodial wallet. With exciting new projects working with gold trading and tokenisation of real world assets.
They are looking for a Client Experience Specialist to join their team to aid the onboarding and care of clients, plus manage their KYC/AML documentation.
Role:
- Deliver tier-one and tier-two assistance to clients, guaranteeing comprehensive issue resolution and satisfaction.
- Actively represent the company on their website and social media.
- Collate and share feedback from clients to the team on a regular basis to improve products.
- Partner on in-house initiatives to optimize and elevate client assistance and integration procedures.
Requirements:
- Previous experience handling and managing KYC/AML documentation.
- Familiarity with cryptocurrency and blockchain.
- Hold a CFC or equivalent.
- Fluent in English and either French or German.
- Ability to attend the office in Neuchâtel 3 days a week.
If you’re interested and think you would be a good fit, please click the “easy apply” button.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Finance
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