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Account Management Specialist, Middle East And Africa, Geneva

Switzerland, Geneva, Geneva
Letztes Update 2024-06-23
Läuft ab 2024-06-22
ID #2139661764
80 CHF
Account Management Specialist, Middle East And Africa, Geneva
Switzerland, Geneva, Geneva,
Geändert May 2, 2024


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Account Management Specialist, Middle East and Africa




time type

Full time

posted on

Posted 4 Days Ago

job requisition id


Please note: This is a 9 month temporary role with the possibility of extension.
This role requires the ability to work on site 3 days per week per company policy.
The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.
As a membership organization, the Forum, engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues.
The Partner Services team, part of the Business Strategy and Services team, focuses on delivering the outstanding quality of engagement to the 800+ Forum Partners, seamlessly across all industries and geographies and in close collaboration with the Global Industries and Regional Business teams.
We are currently searching for a Partner Services Specialist (Account Manager) Temporary Cover, who will focus on building and reinforcing relationships with the Partner Representatives of the Forum Partner companies within the Middle East and Africa region.
Responsibilities include:

Act as key point of contact on delivering the Partner Engagement plans and strategies for the assigned portfolio of Partners

Onboard new Partners into the Forum ecosystem (including, but not limited to, the Forum digital ecosystem) by building strong working relationships with Partner Representatives and by ensuring the appropriate information is diligently documented in Forum systems including Salesforce

Facilitate engagement of Partners according to defined engagement plans across the spectrum of Forum’s communities and initiatives.

Monitor Partner news and health to flag potential risks for engagement with the Forum and manage, document, and communicate detected risks and associated mitigation plans within the Forum

Contribute to the Partner engagement opportunity processes, including Partner upgrades, in close collaboration with the Global industries and Regional Business teams

Contribute to Partners’ and prospective Partners’ participation in events invitation and registration process, participant agendas, speaking roles and logistics

Manage contracts and invoicing, and follow up on unpaid invoices when required

Contribute to identifying areas of process optimisation and automation to ensure a flawless Partner engagement experience

Leverage digital tools and platforms to improve internal and external communications in a streamlined and consistent way across teams, and identify and implement solutions to improve the operational efficiency of the team

Ensure smooth offboarding of Partners, when required.
To be successful, an Account Manager / Partner Services Specialist should:

Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their region and industry sectors

Monitor and proactively manage partner retention and engagement metrics, build and execute plans to course-correct when needed

Ensure a ‘One-Forum’ approach, with internal product teams, Centres and Regional Business teams to deliver a superior Partner engagement experience to the assigned portfolio of Partners
Preferred Requirements and Experience:

Bachelor's degree or equivalent

At least 3 years of professional work experience in a relevant industry

Successful track record in account management and business relationship development, including proven ability to engage with Partner Representatives

Excellent communication skills and command of English; fluency in another language is a plus

Experience in use of data analytics and reporting to drive performance and change management; proven ability to build narratives and deliver insights from data sets

Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, work collaboratively in a team

Digital mindset and capabilities.
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!



Auftragstyp: Vollzeit
Vertragstyp: Dauerhaft
Gehaltsart: Stündlich
Besetzung: Account management specialist, middle east and africa
Mindest. Gehalt: 30

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