Business Applications Support Technician (BC)

Vacancy: Business Applications Support Technician (BC)

Reference: BAST/11/2024

Date: 22 nd January 2024

Contract: Permanent- Full Time

Reporting to: Service Delivery Manager

Location: Fully Remote



At Xperience, we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability, and position them for growth. That’s why we’ve got over 1,000 clients who are more efficient, more productive, and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, and Managed IT.



The Role:

We are undergoing an exciting time in our evolution and now seek a talented Business Applications Support Technician (BC) to join an established client support team. You’ll bring previous experience with the Dynamics 365 Business Central platform as well as a passion for excellent customer service and support.



You’ll be responsible for providing application/technical support to our clients through our online helpdesk, telephone, and email. As the point of contact for all client support and inquiries, you’ll be expected to investigate and resolve client issues – or where necessary, escalate support incidents to other members of the team.



Along with a clear talent for problem-solving, you’ll be a fast learner who can quickly diagnose and troubleshoot issues in a fast-paced and dynamic environment.



This role presents a significant opportunity for an experienced Business Central user or support professional to work in close collaboration with an experienced team supporting a range of clients across the UK. It’s an exciting time to join our business with ambitious growth plans to strengthen our presence in the industry.



This is a full-time role which presents the option to work from home on a permanent basis.