Drive Customer Relationshipsat X-BIONIC!As our CRM & Retention Manager, you'll lead our customer retention strategies through targeted communications and personalized journeys. Build automated flows and segment audiences to drive engagement, conversion, and loyalty. If you combine data-driven marketing expertise with customer journey optimization and thrive on creating meaningful connections with performance-driven audiences, this is your playground. Retention Marketing Marketing Automation Data Analysis As our CRM & Retention Manager, you'll have the freedom to: Own and optimize the CRM strategy to grow our customer base with retention and repeat purchases through targeted communications. Build and manage automated flows in Klaviyo (e.g., welcome, post-purchase, abandoned cart) that drive engagement and conversion. Create and segment audiences using customer behavior, order history, and engagement data to activate with personalized customer journeys that strengthen brand loyalty. Drive and execute seasonal and campaign-based email strategies that showcase our technological innovations and performance benefits. Ensure CRM efforts support growth targets (Ecom) and align with brand tone across all customer touchpoints. Implement marketing automation workflows to improve efficiency and deliver more relevant content to our performance-driven audience. Leverage AI tools to enhance customer segmentation and personalization for more effective retention strategies. Monitor campaign performance metrics and collaborate with cross-functional teams to continuously improve results To thrive in this role, bring along: Strong Klaviyo expertise (flows, segmentation, reporting) with proven experience creating effective automated customer journeys. Understanding of Shopify ecosystem and customer data flows within e Commerce platforms.3+ years of experience in CRM, email marketing, or retention marketing, preferably in direct-to-consumer businesses. Experience with AI-driven marketing tools for customer segmentation and applying data insights to improve campaign performance. Data-driven mindset with ability to analyze campaign metrics and translate findings into actionable strategies. Knowledge of GDPR and privacy regulations as they apply to customer communications and data management. Professional fluency in English; German and additional language skills are a plus. Genuine passion for sports and active living thataligns with our brand DNA. What's in it for you?A playground for your wildest customer engagementideas Challenges that push you to new performance heights Flexible work setup to balance your drive andpersonal life Competitive compensation that rewards your efforts Exclusive access to our performance-enhancing gear Regular team events celebrating sports andinnovation What's great in the job?Design and implement strategic customer retention programs Build sophisticated automated flows in Klaviyo that drive engagement Create data-driven personalization that strengthens brand loyalty Apply AI tools to enhance customer segmentation strategies Connect technological product innovations with targeted communications Balance creative marketing with measurable business growth Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company. Several activities are organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more.
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