1 day ago Be among the first 25 applicants Direct message the job poster from Skillora Recruitment Job Title: Remote Customer Service Representative Location: Remote Job Type: Full-time or Part-time Job Description: We are looking for a friendly, reliable, and empathetic Remote Customer Service Representative to join our support team. In this role, you will be the first point of contact for our customers, providing timely and professional assistance via email, chat, or phone. You’ll help resolve inquiries, ensure customer satisfaction, and contribute to a positive brand experience—all from the comfort of your home. Key Responsibilities: Respond to customer inquiries through chat, email, or phone in a professional and helpful manner Resolve product or service issues by clarifying the customer's concern, determining the cause, and offering solutions Provide accurate, valid, and complete information using provided resources and tools Maintain a positive, empathetic, and professional attitude toward customers at all times Document customer interactions and follow up on outstanding issues Collaborate with other departments to resolve complex or escalated issues Stay up to date with product knowledge, policies, and procedures Qualifications: High school diploma or equivalent; further education is a plus Previous customer service or support experience preferred (call center, help desk, retail, etc.)Excellent written and verbal communication skills Strong problem-solving and multitasking abilities Ability to work independently and manage time in a remote environment Familiarity with CRM tools (e.g., Zendesk, Freshdesk, Hub Spot) is a plus A quiet workspace and reliable internet connection Seniority level Seniority level Entry level Employment type Employment type Full-time Get notified about new Customer Service Specialist jobs in Switzerland. Customer Success Representative (part-time)Switzerland $30,000.00-$40,000.00 14 hours ago Customer Experience Specialist International (m/w/d) 100%Join Visium Talent Community (spontaneous application)Operations Assistant, Working Student (50%)Member Services Agent (Call Center/ Contact Center)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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