What exactly you will do here:

• Lead and strategically direct the areas of BPO, Process Engineers, and Performance Analytics.
• Develop and implement strategies to improve collaboration with BPO vendors, and even further expand it.
• Utilize data analytics to assess and enhance business processes, guiding decisions on automation and Business Process Outsourcing (BPO) to ensure optimal efficiency and effectiveness.
• Promote data-driven planning processes to better forecast peaks and plan resources within operations with the help of our analytics capabilities.
• Introduce and optimize value stream setups across various areas/departments to enhance collaboration and improve efficiency.
• Monitor and analyze performance metrics to continuously improve operational efficiency.

What we're looking for:

• Experience in leading BPO, Process Engineering, and Performance Analytics teams.
• Strong strategic mindset with the ability to drive the organization forward.
• Proven experience in vendor collaboration and improving BPO processes.
• Knowledge of data-driven planning and resource management.
• Ability to implement value stream setups and foster cross-departmental collaboration.

This is what you'll get:

• Firstly, perhaps the most important thing: A positive working atmosphere. We’re really different.
• Ambition = open career doors: You can try out things here, take on new responsibilities and move us and yourself forward with your ideas.
• Our success has many faces: People from over 40 nations pull together here, making us diverse and international.
• Flexible working arrangements: Work up to 60% from home to optimize your life-work balance.
• Performance appraisal: We discuss experiences, priorities, and individual development – personally and on an even footing.

At Cembra, we still have a lot of plans. Will you help us with them? We look forward to meeting you.